Are you looking for full-time summer work and want to be in a vibrant and happy office?! Are you who we're looking for to join the team as we expand for our busiest time of year? We sure hope so! Our favorite mottos are something along the lines of "Do all the things!" and "Book all the jobs!" and "Mmmm, baked goods and iced coffee are obviously delicious!" As Client Coordinator, you will work very closely with our Director of Client Relations, Kirstyn, and our Family Specialist, Caitlyn, in order to best help make the ideal matches for our families and sitters, be the first contact at SmartSitting for many new families, and keeping the long-term client department in tip top! The position is very teamwork-oriented, and will included responsibilities across a number of areas, including helping answer phones and editing/prepping materials to be sent to the wider network and families alike. We're looking for a full-time team member (DOE, starts at $17/h, increases quickly based on performance + benefits). The position begins Monday, June 24, and will run through Friday, August 30. We can't wait to speak with you, so apply today!
The Ideal Sitter for this Job
You have a genuinely upbeat and happy disposition. You love people (and people love you!), you’re tech savvy, quick on the computer, great with various online softwares, super organized and super great at multitasking, you enjoy speaking on the phone and have an easygoing sense of conversation, you're happier when you're busy but you know how to relax and have fun so you don't burn out. You love being a part of a team. You love coffee and baked goods. You have probably never worked at a babysitting or nanny agency internally before, and you're up for the opportunity! You own your own laptop and smartphone.
The position is at our Union Square office. Official hours are Monday through Friday, 9:30 AM - 6:30 PM. You'll have an hour off each day for lunch or errands. We often end between 5:30 and 6:30 PM during lighter volume days/seasons.
About the Children
We are SmartSitting, a New York City based nanny and babysitting agency that operates like a network. Families tell their friends about us. Nannies tell their friends about us. At the end of the day, everyone knows someone, and we feel like a big family. We care so much about the families and the nannies and babysitters in our network, and our goal is to make every moment count.
The responsibilities are as follows: answer the phone, field general questions from prospective families, email families and set up phone consultations with the appropriate client director, add phone consultations to the calendar, edit sitter applications to positions, text sitters and coordinate sitter/family interviews and trials, send interview/trial confirmation emails, and reach out to SmartSitters within the network who may be a good fit for open positions and encourage them to apply. This last piece requires getting to know the current pool of very lovely SmartSitters.
Our promise to families: We take the responsibility of caring for children seriously, which is why we only accept 6% of all applicants into our network. We seek a unique combination of qualities in each SmartSitter that we choose to bring onto our team, and thats what makes a SmartSitter truly special. As a company, we adapt to your changing child care needs while consistently providing unparalleled support. We provide stability, responsiveness, and reliability. Finally, we hold ourselves and all of our SmartSitters accountable to the enrichment and engagement of children, and to the level of service that we strive to provide. We constantly encourage feedback and when we see something isn't up to our high standards, we always make sure to make it right. Our promise to sitters: SmartSitting is a SAFE way to find great babysitting jobs in NYC. We speak with every family before their first booking and get to know them so we can help set you up for the best possible experience right from the start. SmartSitting also navigates the business side of babysitting for you. By setting minimum lengths for bookings, we make sure your commute is worthwhile, and we ensure you receive cancellation reimbursements when things get called off at the last minute. We advocate for hourly rates that correlate with the important and meaningful work that you're doing so that you can live a happy and thriving life in NYC. We are here to help you fill your schedule, no matter what it is, so you can live the NYC life that you want to live and pursue your dreams. We maintain relationships with our sitters and nannies no matter how their schedules change. We are always a resource for you.
DOE (starts at $17/h, increases quickly based on performance + benefits)
July to August
Total Hours per Week